Customer Service

Orion has a focus on sourcing products from around the world that provide superior performance at competitive prices.

Our main product categories are for commercial and domestic use in and for the delivery and storage of water and include:

• Pumps
• Water storage tanks and tank bladders
• Pipe Couplers
• Pipe Flashings
• Pipe Fittings (uPVC)
• Spouting Droppers

Our product range is backed up by the highest level of service, including technical support, rapid delivery and warranty programmes.  We care about making your business more profitable; maximising your opportunities and minimising your problems.
 

Orion service levels goals include:

• Orders for stocked product will be picked and ready for shipment within the hour.
• Standard stock items will be in stock > 98% of the time.
• Rapid response to your queries for:
  • Pricing & Quotes
  • Stock availability
  • Product specifications
  • Product recommendations
  • Delivery expectations
  • Proof of delivery

We have built our reputation on knowledge, expertise, professionalism and our focus is always on what matters to you, our customers.
 

"OUR CUSTOMERS COME FIRST"




"Brian at Orion Pumps provided honest advice regarding a pump we had that needed replacing.
I inadvertently purchased the wrong pump, my fault, and a refund was issued without question. Thanks for the excellent customer service."
Marty Minehan
Google My Business Review 10/09/2018